For years, travelers to Los Angeles via its major international airport LAX could count on getting picked up by ride share services like Lyft and Uber. Ever after the airport made the switch to only allow pickups at the departures level at specific points, it was rarely a hassle except on horrible traffic days. Now, today as of 3 a.m. PST, ride shares are banned from curbside pickup and must go to a separate pick up location. Though the terminal traffic has now been cleared up considerable, from a customer perspective, it was chaos.
LA Times’ Laura Nelson was there in person to scope everything out and assess the growing pains for commuters who just wanted to go home… Read Nelson’s full story on the Times here.
Of course, it should be kept in mind that this is just the first day and the rides will likely smooth out over time. But still, a transition of this magnitude shouldn’t be causing this much friction right from the get go, either.
There’s been some confusion among travelers who can’t figure out where to get on the shuttle or which one they need, or where to find their Uber or Lyft once they’re in the parking lot.
— Laura J. Nelson 🦅 (@laura_nelson) October 29, 2019
From the farthest terminals — 4, Bradley, 5 — the shuttle ride this morning has been less than 10 minutes. For most people, it seems like finding the right stop + waiting for the